- Certified Web Designer - Classes included Introduction to HTML, HTML
Comprehensive, Cascading Style Sheets, Basic JavaScript, Advanced JavaScript,
Active Server Pages I, II & III and XML .
- A+ Certification - able to build a PC from the ground up, including
installing and configuring hardware and software.
- Can diagnose/troubleshoot PC problems quickly and effectively
- Experienced with Dreamweaver 3, Micrographix Picture Publisher 8, NeoPaint
2.0, Paintshop Pro 3.0 / 5.01, MS-DOS 5 and up, MS-Windows 3.x, MS-Windows
9x, MS Internet Explorer 4.0 / 5.0 / 5.5 / 6.0, MS Outlook Express, Netscape 4.7 / 6.2,
MS-Excel, MS-Word, FoxPro, Corel Word Perfect, Synchronet BBS Software and
WWIV BBS Software.
- Dependable and versatile self-starter.
- Excellent administrative and management skills, including project
management, staff supervision, scheduling, budgeting and inventory control.
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Menusoft Systems - From January 2000 to January 2003
As a third year technical support representative, I assisted
the dealers of our product, Digital Dining ( a restaurant Point of Sale software
package ) with troubleshooting and diagnosing system problems and errors which
occur as a result of either improper setup or bugs in system code. Responsibilities:
- Use of a maintained database of known problems and resolutions.
- Assisting with the setup and implementation of a wide variety of features
of the product, both old and new.
- Using FoxPro database software to open and repair corrupted system files.
- Support multiple versions of the product, each with it's own set of features
and problems.
- Periodically take on special projects ( testing new hardware for compatibility
).
- Creation of HTML web pages which detail a breakout of the system database
file structure for use by dealers on the Corporate website.
- Test, verify and document new bugs in system code.
- Serve as a dealer liaison for new dealerships for their first 90 days.
- Provide emergency pager support during off-hours and weekends.
- Maintain a database of company hardware, updated semiannually.
Tek Systems - From April 1999 to January
2000
As the UNISYS IWS/LAN Administrative Coordinator (under contract
from Tek Systems), I assist in the installation of LAN's for the Social Security
Administration, coordinated the retrofit of 1,200 existing sites and tracked and
expedited subsequent orders. Responsibilities:
- Distribution of site drawing schematics to IWS/LAN installation sites, Project managers and team leaders.
- Update and keep current the installation worksheets in the Event Management System (EMS) database.
- Production and distribution of retrofit software
- Maintaining & updating the IWS Master database
- Maintain, track and expedite subsequent orders made to existing sites that require periodic upgrades.
- Assisting with relocation of existing sites to new buildings
EDP On-Line BBS - From November 1993 to September 1996
As the Owner/Operator, directed and maintained a computer BBS
(Bulletin Board Service) with a database of 300+ customers. Responsibilities:
- Procured, installed and performed technical and systems maintenance for all hardware
and software.
- Performed system upgrades - including installation of SCSI controller cards, CPUs,
mother boards, CD-ROM units, additional memory and phone lines - based on routine evaluations
of system performance and a cost/benefit analysis of new hardware options.
- Resolving DMA and IRQ conflicts within the system.
- Software programming, including the creation and coordination of on-line message areas.
- Handling customer complaints and resolving problems.
- Policing system for breaches in system integrity.
A.C.T Computer Sales/Service - From April 1994 to May 1995
Worked extensively with small to mid-sized business customers,
determining their computing needs and building affordable systems for them. Responsibilities:
- Building and servicing PCs, including on-site customer service.
- Complete daily inventory and service checks.
- Anticipate customer needs and provide reliable solutions.
- Ensure the expedient delivery of a high quality product
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- Oce Business Services - Mail Clerk / Driver / Shipping Clerk. October
2003 to April 2004
- Menusoft Systems - Software Support Technician. January 2000 to January
2003
- Tek Systems - Administrative Coordinator. April 1999 to January 2000
- All American Foodservice - Line Cook. July 1998 to April 1999
- Montgomery's Grille of Bethesda - Kitchen Manager. March 1998 to
July 1998.
- Bare Bones of Howard County - Line Cook. February 1997 to March 1998.
- Classic Catering People/Nate & Leons Delicatessen - Line Cook. June
1996 to February 1997.
- EDP On-Line BBS. - Owner/System Operator. November 1993 to September
1996.
- Superl Thermal Systems - Insulation Hanger. December 1995 to June
1996.
- Dominos Pizza of Baltimore - Manager Trainee. June 1995 to October
1995.
- Aquarium Center of Pikesville - Salesperson. January 1995 to June
1995.
- A.C.T Computer Sales/Service. - Owner. April 1994 to May 1995.
- Hyatt Regency of Baltimore - Cook II. October 1989 to November 1994.
- Phillips Seafood Express - Steamer Cook. May 1989 to October 1989.
- Burke's Restaurant of Baltimore - Pantry Cook. April 1989 to May
1989.
- Baltimore Fish Market - Prep Cook. February 1989 to April 1989.
- Sunny's Surplus of Baltimore - Assistant Manager. June 1984 to October
1988.
Promoted from salesperson to management to become the youngest assistant manager
in the chain's history.
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- Web Designer Certification, Northern Virginia Community College, June
1, 2002
- A+ Service Technician Certification, April 7, 1999
- Associate of Arts, Baltimore Culinary College, September 1989.
Major: Restaurant and Cooking Skills.
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- Available upon request
- Download the printable Microsoft Word version of this Resume
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© 2003 - 2005, A. Kelly Mangum IV. All rights reserved.
