Certified Web Designer - Classes included Introduction to HTML, HTML
Comprehensive, Cascading Style Sheets, Basic JavaScript, Advanced JavaScript,
Active Server Pages I, II & III and XML .
A+ Certification - able to build a PC from the ground up, including
installing and configuring hardware and software.
Can diagnose/troubleshoot PC problems quickly and effectively
Experienced with Dreamweaver 3, Micrographix Picture Publisher 8, NeoPaint
2.0, Paintshop Pro 3.0 / 5.01, MS-DOS 5 and up, MS-Windows 3.x, MS-Windows
9x, MS Internet Explorer 4.0 / 5.0 / 5.5 / 6.0, MS Outlook Express, Netscape 4.7 / 6.2,
MS-Excel, MS-Word, FoxPro, Corel Word Perfect, Synchronet BBS Software and
WWIV BBS Software.
Dependable and versatile self-starter.
Excellent administrative and management skills, including project
management, staff supervision, scheduling, budgeting and inventory control.
Menusoft Systems - From January 2000 to January 2003
As a third year technical support representative, I assisted
the dealers of our product, Digital Dining ( a restaurant Point of Sale software
package ) with troubleshooting and diagnosing system problems and errors which
occur as a result of either improper setup or bugs in system code. Responsibilities:
Use of a maintained database of known problems and resolutions.
Assisting with the setup and implementation of a wide variety of features
of the product, both old and new.
Using FoxPro database software to open and repair corrupted system files.
Support multiple versions of the product, each with it's own set of features
and problems.
Periodically take on special projects ( testing new hardware for compatibility
).
Creation of HTML web pages which detail a breakout of the system database
file structure for use by dealers on the Corporate website.
Test, verify and document new bugs in system code.
Serve as a dealer liaison for new dealerships for their first 90 days.
Provide emergency pager support during off-hours and weekends.
Maintain a database of company hardware, updated semiannually.
Tek Systems - From April 1999 to January
2000
As the UNISYS IWS/LAN Administrative Coordinator (under contract
from Tek Systems), I assist in the installation of LAN's for the Social Security
Administration, coordinated the retrofit of 1,200 existing sites and tracked and
expedited subsequent orders. Responsibilities:
Distribution of site drawing schematics to IWS/LAN installation sites, Project managers and team leaders.
Update and keep current the installation worksheets in the Event Management System (EMS) database.
Production and distribution of retrofit software
Maintaining & updating the IWS Master database
Maintain, track and expedite subsequent orders made to existing sites that require periodic upgrades.
Assisting with relocation of existing sites to new buildings
EDP On-Line BBS - From November 1993 to September 1996
As the Owner/Operator, directed and maintained a computer BBS
(Bulletin Board Service) with a database of 300+ customers. Responsibilities:
Procured, installed and performed technical and systems maintenance for all hardware
and software.
Performed system upgrades - including installation of SCSI controller cards, CPUs,
mother boards, CD-ROM units, additional memory and phone lines - based on routine evaluations
of system performance and a cost/benefit analysis of new hardware options.
Resolving DMA and IRQ conflicts within the system.
Software programming, including the creation and coordination of on-line message areas.
Handling customer complaints and resolving problems.
Policing system for breaches in system integrity.
A.C.T Computer Sales/Service - From April 1994 to May 1995
Worked extensively with small to mid-sized business customers,
determining their computing needs and building affordable systems for them. Responsibilities:
Building and servicing PCs, including on-site customer service.
Complete daily inventory and service checks.
Anticipate customer needs and provide reliable solutions.
Ensure the expedient delivery of a high quality product
Oce Business Services - Mail Clerk / Driver / Shipping Clerk. October
2003 to April 2004
Menusoft Systems - Software Support Technician. January 2000 to January
2003
Tek Systems - Administrative Coordinator. April 1999 to January 2000
All American Foodservice - Line Cook. July 1998 to April 1999
Montgomery's Grille of Bethesda - Kitchen Manager. March 1998 to
July 1998.
Bare Bones of Howard County - Line Cook. February 1997 to March 1998.
Classic Catering People/Nate & Leons Delicatessen - Line Cook. June
1996 to February 1997.
EDP On-Line BBS. - Owner/System Operator. November 1993 to September
1996.
Superl Thermal Systems - Insulation Hanger. December 1995 to June
1996.
Dominos Pizza of Baltimore - Manager Trainee. June 1995 to October
1995.
Aquarium Center of Pikesville - Salesperson. January 1995 to June
1995.
A.C.T Computer Sales/Service. - Owner. April 1994 to May 1995.
Hyatt Regency of Baltimore - Cook II. October 1989 to November 1994.
Phillips Seafood Express - Steamer Cook. May 1989 to October 1989.
Burke's Restaurant of Baltimore - Pantry Cook. April 1989 to May
1989.
Baltimore Fish Market - Prep Cook. February 1989 to April 1989.
Sunny's Surplus of Baltimore - Assistant Manager. June 1984 to October
1988.
Promoted from salesperson to management to become the youngest assistant manager
in the chain's history.
